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This page will keep you up to date on any problems being experienced by Ynobe at this time and in the past. If you have any further questions about a problem area and how it affects you, please feel free to contact customer service.

Thank you for your time. If you have any questions, send us an e-mail to customerservice@ynobe.com. We will be glad to help you.


Existing issues
6/8/2009
Orangeville, ON PoP Going Off-Line Today
The Orangeville, ON POP number in Canada is going off-line today. If you were using this number, please consult the list of alternative access numbers to find a replacement. Everyone should have an alternative access number available, no one should lose coverage.

6/2/2011
Scheduled Maintenance will cause service outage between 12am-2am MDT Friday - 06/03
We will be performing scheduled maintenance on core servers/systems tonight between 12am - 2am MDT. This maintenance will cause interruptions in Internet access and may cause other systems and services to be unavailable during these hours.

3/4/2008
Level3 issues
There appears to be an issue with the Level3 network right now in the midwest from Texas to Arkansas, on up to Kansas, Indiana, and Ohio. We have already contacted the vendor and have a ticket open with them, but they do not have any further details on the issue yet.

12/27/2007
Logan Ohio Access Number Issue
Several access numbers in Logan Ohio are down and returning dead air.

1/3/2011
Radius Authentication Issue
Update:

This issue is resolved. If trouble persists please escalate a ticket, if you have not already, with the following details:

username@realm.com
password
POP number (call to)
originating number (call from)
error code/description.

1/11/2010
Phishing Emails
There are many Phishing emails going around currently. Please have end users with Google report them if they are complaining about them. As per Google''s help instructions:

http://mail.google.com/support/bin/answer.py?hl=en&answer=29381

Also for US customers, they can report them to the government at:

http://www.us-cert.gov/nav/report_phishing.html

No escalation is needed.


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